Fastener Place Inc.
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Return Policy:

Fastener Place Inc.
Return Policy
To begin your return please give us a call at: 484-660-3432 or send us an email at: fastenerplace@comcast.net. Please be sure to reference your purchase order number in the Subject line and then let us know why you would like to return your items.

30-day return policy:
All returns must be made within 30 calendar days from the date the order was received; any returns made after those 30 calendar days will not be accepted.

  • All returns must be in the same packaging and the same condition was when you received the order.
  • Any specialty ordered items are non-refundable
  • All items that have been manufactured to your specific dimensions cannot be returned.
  • Any freight from the original order will not be refundable

Shipping Costs:
  • If you return an item for any reason you will be responsible for the return shipping. 
  • Fastener Place will cover the freight charges for any item that we incorrectly shipped to you on our end.

Restocking Fee:
Anytime a customer returns an item we as a business are incurring additional costs. We help to recover those costs by charging a restocking fee. These additional costs we incur are things such as the warehouse personnel taking back that item/inspecting it to ensure there is no damage, the time it takes to create the returns and exchanges, and even the supplies we have to use to re-box that returned item. All of that being said if an item is returned there will be a minimum of a 10% restocking fee taken out of your refund. 

  • Please expect 5-7 business days from the date we received the return for any refunds to be issued. 
    • If the item you are returning is defective/damaged and we have to contact our vendor for replacements the refund and replacement process may take longer than expected. 
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Returns

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