To begin your return please give us a call at 484-660-3432 or send us an email at firstname.lastname@example.org. Please be sure to reference your purchase order number in the Subject line and then let us know why you would like to return your items.
30-day Return Policy
All returns must be made within 30 calendar days from the date the order was received; any returns made after those 30 calendar days will not be accepted.
All returns must be in the same packaging and the same condition as when you received the order.
Any specialty ordered items are non-refundable
All items that have been manufactured to your specific dimensions cannot be returned.
Any freight from the original order will not be refundable
If you return an item for any reason you will then be responsible for the return shipping to have the item brought back to Fastener Place. We will cover any freight charges for an item that we incorrectly shipped to you on our end.
Anytime a customer returns an item we as a business are incurring additional costs. We help to recover those costs by charging a restocking fee. These additional costs we incur are things such as the warehouse personnel taking back that item/inspecting it to ensure there is no damage, the time it takes to create the returns and exchanges, and even the supplies we have to use to re-box that returned item. All of that being said if an item is returned there will be a minimum of a 10% restocking fee taken out of your refund.
Please expect 5-7 business days from the date we received the return for any refunds to be issued.
If the item you are returning is defective/damaged and we have to contact our vendor for replacements the refund and replacement process may take longer than expected.